No headphone jack on the iPhone 7 = Lightning headphones!

Philips M2L/27 Fidelio Premium Headphones with Lightning Connector for Apple iOSThe general rumors going around the campfire are that Apple has decided to kill the headphone jack on the next iPhone, probably called the iPhone 7. What does this mean for the millions of iPhone users out there who rely on the headphone jack for audio? Well, an early solution is a simple one–lightning port-based headphones.

Philips, makers of the Hue lighting system that Capital Mac Service are strong users of, have come up with one of the first lightning-based products, the Philips M2L/27 Fidelio Premium Headphones with Lightning Connector for Apple iOS. This set of headphones simply plug into the bottom lightning port on any iOS device, delivering high-quality digital audio.

Why is Apple killing our headphone jack?

What is the reasoning for Apple’s possible killing of the old-school headphone jack? Well, for the most part, it’s size. Without that simple headphone port (which is still considered analog, not digital), Apple claims they can make the iPhone even thinner than it is now. Also, insiders claim that the sound will be richer and deeper, since it will be completely digital.

What do you think about Apple’s possible decision to remove the headphone jack in favor of a lightning port-based solution? Sound off in the comments below.

Woodstock NY Macintosh Services by Capital Mac

Woodstock New York Macintosh ServiceA potential client from Woodstock, New York contacted Capital Mac Service the other morning and asked if we service the Woodstock, New York area. This request came from the fact that there are really not a lot of Macintosh service options in the Woodstock and Kingston area of New York State. Even one of the local computer shops in the Kingston and Woodstock area clearly states on their website that they don’t service Macintosh computers older than 5 years old.

Even though Capital Mac Service is over an hour away from the Woodstock and Kingston areas, we would still love to talk to you about your Macintosh issues and see if we can assist you in any way possible. We can travel to Woodstock and Kingston under the right circumstances and would love to add you as a potential client if possible. For a Macintosh consultation in the Woodstock and Kingston areas, please contact us today!

Google Chrome for the Mac About To Get Faster

Google Chrome for the MacHere comes a Google Chrome speed boost.

Google Chrome clients should hope to see an performance boost in the browser sooner rather than later as Google comes up with a new innovation to accelerate load times in the browsing client.

Google’s most recent compression algorithm, known as “Brotli.” will probably drop in the following stable Chrome release, Google engineer Ilya Grigorik posted on the Google+ social network this week. Google initially revealed Brotli back in the fall of 2015, however gave no points of interest or release dates in respect to when the overhaul would be accessible around then.

The Google Chrome browser is about to take off as far as speed goes.

Google says Brotli will be somewhere around 20% to 26% more effective than its present compression engine, Zopfli, including that this smaller footprint will bring about quicker page loads on both the Mac and PC. Those utilizing Chrome on cell phones and tablets will probably see different advantages as well, for example, lower data plan expenses and decreased battery usage.

Google said to keep an eye on the stable release of Chrome this quarter to see the new compression engine take over and speed up browsing times for anyone on the Mac and PC versions of Chrome.

Online Petition to Fix Older Adobe Software on the Mac

Adobe CS5 Crashing on ExitA petition (vote here) has popped up asking Adobe to issue fixes relating to issues that appeared on older Adobe products, such as CS4, CS5 and CS6 when the new Mac OS X El Capitan arrived. Some of those issues include the infamous Adobe Illustrator CS5 color picker crash on El Capitan (and sometimes Yosemite) and Illustrator CS5 mysteriously quitting on exit (there’s a temporary fix here). Vote on this petition to demand Adobe issue patches for older software and not bully you into buying a cloud subscription to the Adobe Creative Suite. This petition to force Adobe to fix older Creative Suite CS5 software on the Mac may gain traction and cause them to issue fixes for these annoying Adobe Illustrator CS5 problems on Apple’s Mac OS X El Capitan. Please share this article to gain support for Adobe supporting older Mac software and fix these annoying bugs in El Capitan Macs!


Adobe Illustrator CS5 Crash on Exit Possible Fix

Adobe CS5 Crashing on ExitSign the petition to force Adobe to issue maintenance patches for Adobe Creative Suite CS5 and El Capitan by clicking here! Ever since users have been installing Mac OS X El Capitan, there has been a host of various issues between it and Adobe’s older software suite, including Adobe Creative Suite CS4 and CS5. Since we are heavy users of Adobe CS5 products, and especially Adobe Illustrator CS5, we have also been affected by these various bugs. One of the newer bugs that has surfaced is a complete crash of Adobe Illustrator when closing or quitting the program on the Macintosh platform. This also causes a larger issue of Illustrator not saving its preferences file, which means you have to reset any preferences upon relaunch.

Fortunately, it seems that there is a pretty simple fix for this annoying bug in Illustrator CS5 for the Mac by simply renaming 2 folders. We have tried this fix, and can verify that it does solve both issues for us–no more quitting of Illustrator when it’s quit. It also now saves the preferences once again, where it did not before. Here’s the steps to solve this aggravating issue with Adobe Illustrator CS5 on El Capitan.

Try this possible fix for Adobe Illustrator CS5 crashing on exit:

  1. First, make sure Adobe Illustrator is not running. Now, head to your user library folder on the Mac. This is accomplished by holding down the option key on your keyboard and choosing the “Go” menu from the Mac OS X Finder’s menubar.
  2. Choose “Library” from the pop-down menu and release the Option key.
  3. Find the “Application Support” folder and double-click into it.
  4. Find the “Adobe” folder and double-click into it.
  5. Find the folder called “CS5ServiceManager” and click on the title of this folder.
  6. At this point, you should be able to rename this “CS5ServiceManager” folder, by adding “.bak” to the end of it. So now, you will have a folder called “CS5ServiceManager.bak”. Close this window and head to the next step.
  7. Head to the main hard drive by clicking on the Finder’s “Go” menu and choose “Computer
  8. Find the “Library” folder and double-click into it.
  9. Find the “Application Support” folder and double-click into it, the same as earlier.
  10. Find the “Adobe” folder and double-click into it, the same as earlier.
  11. Find the folder called “CS5ServiceManager” and click on the title of this folder.
  12. Rename the folder again to “CS5ServiceManager.bak” and exit this folder.
 If you enjoyed this article and we have helped you out, please consider a small donation so that we may bring you more helpful tips and tricks on the Macintosh!

At this point, Adobe Illustrator CS5 can be launched as usual. Feel free to open a few documents and make some changes to the preferences area. Try to quit the program as usual and notice if it throws the same crash as it did before. After we did these steps exactly, the crashing stopped and the preferences are now saved perfectly once again.

Is Your Nest Thermostat Showing “Offline”?

Nest Low BatteryIs your Nest thermostat all of sudden showing itself to be “offline” and not connected to your internal Wi-Fi network? You may not be alone.

A recent update to the Nest operating system (version 5.1.3 or later) has rendered a batch of Nest thermostats to become unresponsive, or, completely not seen by the Nest app or seen on your Wi-Fi network–at worst, the battery inside the Nest can get so weak that the Nest completely won’t even power on. This issue has actually hit the Capital Mac Service Nest thermostat, so, it seems to be a pretty widespread issue. Here’s some simple steps that seem to have fixed our own Nest.

Some of the symptoms of this new Nest software bug can include one or all of the following:

  • Your Nest no longer can be seen on your Wi-Fi network
  • The Nest displays “offline” on the Nest app or website
  • The Nest displays a message that asks you to “remove the Nest from the base and then reattach it”
  • The Nest’s screen is dark or unresponsive
  • You may see a blinking green or red light at the top of the Nest
  • The thermostat animations are very slow and unresponsive
  • The Nest complains about a low battery and wants to shut down

If you have any of these symptoms, please try these simple steps to return your Nest thermostat to a working status.

A manual reset of the Nest thermostat seems to be working for most people with these annoying issues. To perform a reset, simply press down the Nest and hold it in for about 10 seconds, in which you will see the Nest go black, as if it’s powering off. Wait a few moments and note if the Nest turns itself back on or not. If not (ours did not), simply press the Nest again for a few seconds and it should turn back on. You should now see the Nest startup animation and hear a few click sounds–leave the Nest alone until it gets to the main operating screen. You may lose some unsaved energy data by performing this step.

 If you enjoyed this article and we have helped you out, please consider a small donation so that we may bring you more helpful tips and tricks on the Macintosh!


If your Nest is completely off and seems dead or unresponsive, the previous steps will not work for you. Instead, perform these steps if your Nest is completely turned off and will not turn back on.

In this case, the Nest’s internal battery (yes, it has one!) has gone dead due to the bug in this new Nest update. What you will need to do in this case is to remove the Nest from the wall and grab yourself either a Micro USB or Mini USB cable. Which cable will depend on which Nest version you have. If you have the generation 1 Nest, you will need a Mini USB cable (purchase one here). If you have a generation 2 or 3 Nest, you can use a Micro USB cable (purchase one here).

When you have removed the Nest from the wall and secured the proper cable, you can plug in the cable to the back of the Nest and the other end into a working computer. This step could take about 15-30 minutes to charge the Nest back to working status. Never try to restart the Nest while it’s connected to a computer or power source while charging.

Disconnect the Nest from the USB cable and hold down the Nest ring for about 10 seconds, or, until the display goes black. Press the Nest ring again to turn back on the device and release. You should now see the Nest animation as it starts back up. After it starts up, plug the USB cable back in to finish charging the Nest. This step will take about 1 hour to fully charge the Nest.

After an hour of charging, return the Nest to the wall and it should resume working. At this time, the battery may still not be strong enough to get the Nest connected to your network–this is normal and eventually the Nest will charge itself up enough to return itself to the network. You can monitor the battery charge status by heading to SETTINGS -> TECHNICAL INFO and scrolling the Nest to to POWER. The charge level is listed in the battery area and should be 3.6 volts or higher. If the Nest falls below this number, it will shut back off.

If the Nest battery continues to drain itself, you will have to contact the Nest technical support department for further assistance. You can contact them here.

Capital Mac is your SUNY Albany Macintosh Support Connection

SUNY Albany Mac SupportAre you in need of fast and on-site Macintosh computer support at SUNY Albany in Albany? Let Capital Mac Service help you with basic Macintosh support, including out of warranty repairs, liquid damage quotes, data backup and recovery, solid state hard drive upgrades, and basic training on your Macintosh computer. Capital Mac Service proudly supports the SUNY Albany College campus in Albany, New York with expert and on-time Macintosh computer support.

Contact Capital Mac Service today for any of your Macintosh computer needs on the SUNY Albany College campus!

Gadget Corner: Seagate 1TB USB 3.0 Backup Drive

Seagate 1TB Mac Backup DriveWe know for a fact here at Capital Mac Service, that most of you don’t backup your Macintosh on a regular basis. Most of you find it a hassle, or, simply don’t know how to use the built-in Time Machine software to back your critical data up. Most of you also don’t know that a typical hard drive will only last you about 3-4 years on average, and, that it will simply stop working with no chance to get that data back (unless you use a drive recovery service for about $700-$1,000). In this Gadget Corner by Capital Mac Service, we are going to make it super-easy for you to not have to deal with data loss–introducing the Seagate 1TB USB 3.0 portable backup drive. Simply purchase this amazingly small and self-powered hard drive and plug it into your Macintosh. The Mac will ask you if you want to use this as a backup drive–say “yes” and from now on, your computer will keep itself perfectly backed up. That’s it, literally.

Some features of this hard drive include:

  • Quick file transfer with USB 3.0 connectivity
  • USB powered -no power supply necessary
  • Compatible with Time Machine software built-in to every Mac
  • Various colors
  • Cable included

This hard drive is at an all-time low of about $60 and will save you hundreds on a complete data loss, especially if your Macintosh is getting older. Take a moment and purchase this amazing backup drive from Amazon today–you won’t be disappointed. Seagate 1TB USB 3.0 portable backup drive (from Amazon).

Capital Mac is your Skidmore College Mac Support Connection

Skidmore College Mac SupportAre you in need of fast and on-site Macintosh computer support at Skidmore College in Saratoga Springs? Let Capital Mac Service help you with basic Macintosh support, including out of warranty repairs, liquid damage quotes, data backup and recovery, solid state hard drive upgrades, and basic training on your Macintosh computer. Capital Mac Service proudly supports the Skidmore College campus in Saratoga Springs with expert and on-time Macintosh computer support.

Contact Capital Mac Service today for any of your Macintosh computer needs on the Skidmore College campus!

Has Your Apple ID Account Been “Frozen?”

Phishing for Apple ID AccountsThere’s another new scam going around that appears to be from places such as “” and other sites telling you that your AppleID account has been “frozen,” and that you should “verify your account.” This is complete nonsense and a horrible “phishing” attempt. Phishing is when a person or company that is not the real person or company attempts to get private and sensitive information from you, such as credit card numbers or social security numbers. This is NOT real and you should NEVER give your personal data away in these instances. Unless you are directly talking to an Apple employee (via the website or 1-800-APL-CARE support line), you will have serious issues when these sites get your personal data.

If you are contacted by anyone or any company requesting data that has anything to do with an AppleID, you should forward that suspicious (although very real looking) email to Apple support located at They will be able to determine if this was a real or fake request and they will contact you directly.

Be safe out there!

Capital Mac is Your After-Holiday Mac Headquarters!

Capital District Mac SupportDid you get a new Macintosh laptop or desktop computer for the holidays? Need help setting it up and getting it up and running? Want to learn your new Mac in the comfort of your own home in the Capital District? Then contact Capital Mac Service for expert in-home service and training on your new Macintosh computer. Let Capital Mac Service unbox your new computer, wire it and get it hooked up to your new printer and then ask all the questions you may have about your new system! Capital Mac Service proudly supports the Albany, Colonie, Saratoga, Glens Falls, Latham, Clifton Park, Troy and Schenectady areas with expert, local and friendly service for any age clients who are new, or, seasoned users of the Macintosh. Capital Mac Service also offers business-level support for your local small or large business, or, computer lab. Contact Capital Mac Service today!

Gadget Corner: KMASHI 15000mAh External Battery

This is something that I ordered one of, and, because I loved it so much, I ordered another one! This product is called the KMASHI 15000mAh External Battery Power Bank, and what it does is provide external power to your tablets and smartphones while you are traveling. This device is so powerful that you can recharge a standard tablet or smartphone many times over, before even recharging the pack. This is perfect for hotel stays, long drives or camping trips. I keep one in the car for instant charging wherever I happen to be. Some features of the battery pack:

  • 15000mAh Power bank capacity (15000mAh) 2A input significantly shortens charging time for your iPhone with ultra high capacity Lithium battery charging two mobile devices conveniently
  • Super-fast charge output through dual USB ports (5V / 2A and 5V / 1A) allows for simultaneous charging of your iPad, iPhone, Android, and more at high speed.
  • Smooth, classical black design allows you to power up in style, while 4 status LEDs keep you informed of remaining capacity.
  • Very Practical Charger: Perfect for indoor or outdoor activities like travel, camping or hiking, emergencies, commuters and families.
  • Package contents: 1*Kmashi 15000mAh External Battery, 1*Micro USB cable,1*instruction manual,1 year warranty.

This device is at an all-time low and is perfect for a gift or for yourself! Check it out and purchase through Amazon by clicking here.

Gadget Corner: $20 Wireless Driveway Alarm

Have you ever been in the shower and the doorbell rings? How about an early alert system that is waterproof and wireless and will alert you to anyone approaching your driveway, or, even the front door.

This cool device can alert you long before anyone hits the front door wirelessly and with different tones and even blinking LED’s. The sensor is waterproof and battery powered and the transmitter is plugged into any wall outlet.

Purchase this favorite of Capital Mac Service here: 1byone Wireless Driveway Alert – Infrared Motion Sensor Doorbell – One Receiver and one Sensor – “Easy Chime” Kit – Plug in Chime – 1 Year Warranty

Issues with AppSo crashes and high CPU use on a Mac?

High Mac AppSo UseWe had a client report today about a strange thing that has started to happen on their Mac. They complain that the computer will begin to work fine, and slowly over time, the Mac will grind to a halt and begin to crash and freeze at times. They checked the Activity Monitor and noticed a process called “AppSo” taking up huge amounts of memory and processor usage. As it turns out, chances are pretty good that this Mac has a trojan horse installed onto it, probably from installing fake online-based utility programs like “Install Mac,” or “MacKeeper.” You may also see a pop-up window that says “Please run InstallMac compatibility test and updates for the upcoming Mac OSX.” These programs typically have full access to your Mac, and then proceed to install backdoor programs to capture your data and make it appear as if your Mac is having problems (which it creates).

So, we have to first determine if we in fact are infected by these types of Trojan Horse programs. It’s pretty easy to determine by going to the “Go” menu and choosing “Go To Folder…” in the Macintosh finder. When the search box appears, type in this path:


That is the user library, not the system library. Inside this folder, look for some files that look like the following examples:



The “something” above may contain random names–and this is just a few examples; there could be many variations of these–such as:

MacKeepr, InKeepr, Javeview,Leperdvil, Manroling,Totiteck, etc.

BACKUP YOUR MAC FIRST! If you happen to see any or all of these files, you must move them to the trash to get rid of this Mac trojan horse. Simply move any one of those folders that contained our example above into the trash. You may have a now-empty LaunchAgents folder, and that is perfectly OK.

Let’s go to the Finder’s “GO” menu again and choose “Go To Folder…” and type in:

~/Library/Application Support

Locate any of the files in this folder that we noticed in our examples above. Remove anything that contains those names.

You can then head to your Applications folder on your Mac and locate any items that contain any of our example names from above, or, “ZipDevil.” Move these items to the trash as well.

Restart your Mac.

At this point when you come back after your restart, you should be able to empty your Mac’s trash in the Finder.

You may want to also consider checking all of your browsers for extensions that shouldn’t be there, or, look unfamiliar. This includes Safari, Chrome and Firefox. These extensions can be the door that the trojan horse used to get into your Macintosh. It wouldn’t be a bad idea to start to consider to use some Macintosh anti-virus and anti-trojan software such as Norton Antivirus or Trend Micro Antivirus.

Please leave some comments if you have issues with this procedure, or, just want to let us know that you indeed had a Macintosh Trojan Horse!

 If you enjoyed this article and we have helped you out, please consider a small donation so that we may bring you more helpful tips and tricks on the Macintosh!

Capital Mac is Your Swollen Battery Headquarters!

Have you noticed that your trackpad is popping out of the top of your MacBook or MacBook Pro and it wobbles when you have it square on a flat surface? If so, you probably have a swollen battery. This is a dangerous condition that needs to be addressed immediately! Capital Mac Service is your local connection for getting these dangerous batteries replaced before they either explode, or, do serious damage to your MacBook case. Please contact us for battery replacement rates in the Albany, Schenectady, Saratoga, Latham, Colonie and Troy areas today! Here’s some photos of a recent swollen battery replacement Capital Mac performed for a client. In the first photo you can see a good battery (below) and the swollen one above.

Swollen Battery MacBook Pro IMG_20151125_145828 IMG_20151125_145805

iPhoto Update Issues After Installing Mac OS X El Capitan

Broken iPhotoApple really seems to be serious in killing your trusty old iPhoto software with the recent Mac OS X updates including Mavericks and El Capitan. The end result is that Apple clearly wants you to use their new Photos app, which is a direct copy of the Photos app on the iPad and iPhone. The problem is, however, a majority of users still would like to use iPhoto and not have to be forced to this new Photos app (myself included). So, what do you do when you install El Capitan and iPhoto no longer works? It’s not an easy answer(s), but, here’s some tips to see if you can get iPhoto running again.

The best advice we have seen is to simply do an app store downgrade of the software, which actually worked for us. Here’s what you want to try first:

  1. Go to the Apple Menu –> App Store
  2. Head to the Purchases tab and sign in with your AppleID if you haven’t done so
  3. See if iPhoto is in this list of previous purchases
  4. If iPhoto is in the list, you may download it from here, by clicking on the install button
  5. It may give you a warning about iPhoto being an earlier version–proceed to download anyway
  6. Make sure all other users on your computer are logged out and not running iPhoto
  7. This is a large download (a little over a gigabyte) so it’s going to take some time
  8. It may ask that you update your iPhoto library to work with this version, which you would want to do
  9. If iPhoto detects problems with your library, it will ask to repair it, which is also OK to perform

If all went well, you should have a previous version of iPhoto on your computer at this time, which hopefully will work with the newer Mac OS X versions. If you did not see iPhoto in purchases, here’s another tip that users have tried first:

Before doing any of the steps above, you have to create another User account with full administrator privileges in the Users and Groups area of your System Preferences.  Restart your computer after creating this account and then log in to the App Store (just like above steps), head to Purchases and click the iPhoto button which now hopefully says “Install” and not “Upload”. If this works, you can then restart and go back to your original user account and now delete this temporary account you created in Users and Groups.

If iPhoto seems to keep showing you the “Welcome to iPhoto” splash screen after every restart, a simple solution seems to be to delete this preferences file:

  • file from your HD/Users/ *your username here* / library/preferences folder



Macintosh SSD Drive

Speed Up Your Old MacBook With an SSD

Here’s another new video of Capital Mac Service upgrading an old (and slow) hard drive to a speedy new solid state hard drive (SSD). Contact us today in the Capital District (Albany, Schenectady, Troy, Latham, Saratoga) for more details on this super-easy way to speed up your older Macintosh laptops! We offer competitive rates, warranty and data transfer on all of our SSD conversion and upgrade services.

Adobe Illustrator CS5 Eyedropper Tool Crash on El Capitan

As anyone who has upgraded to the new Mac OS X El Capitan knows, Adobe Illustrator CS4, CS5, CS6 exhibits a nasty crash when you attempt to use the eyedropper tool. Unfortunately, there is no known fix for this annoying bug on El Capitan. We have tried a combination of different things in Adobe Illustrator and we have not found any way to stop this eyedropper bug. We have also noticed a bug that causes Adobe Illustrator CS5 to crash when quitting the program. This is also a bug that we cannot find a fix for. Adobe has shown no interest in curing this vexing bug, due to the fact that they would rather you purchase a new Adobe Creative Cloud instead.

At this time, your best bet would be to roll your version of Mac OS X back to the version before El Capitan, which was known as OS Mavericks. If we find a cure for this awful Adobe Illustrator CS5 bug when using the eyedropper tool, we will be the first to update you!


Another Solid State Drive (SSD) Upgrade Hall of Famer

Here’s yet another Macbook Pro getting a Solid State Drive (SSD) upgrade through Capital Mac Service. Check out the before and after boot speeds once that tired old hard drive is removed!

Another Happy Capital Mac SSD Client

Here’s another example of an old, slow MacBook Pro being turned from a Model T to Porsche in less than a few hours. With a previous boot time of close to 3 full minutes, Capital Mac Service brought that time down to…13 seconds! Programs now open instantly and the machine is more responsive than it was when it was brand new–thanks to the power of a simple solid state drive (SSD). We can convert your old and slow MacBook to a screamer with this simple procedure–we even handle the data transfer for you! Watch this video to see another MacBook transformation and contact Capital Mac Service today for details on this amazing technology.