New Mac For the Holidays? Capital Mac Service Can Help!

If you just got a brand-new Macintosh for the holidays, Capital Mac Service can help! We can provide unboxing, training and setup services right in your home or office throughout the Capital District, including Latham, Saratoga, Malta, Wilton, Clifton Park, Colonie and many more locations. While we are on location, we can help with your older Macintosh computers as well, such as upgrades, software support and much more! Give us a call or fill out our contact form today for more information on Capital Mac Service!

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Speed up Window Scrolling in OS X Mavericks

Here’s a simple trick to speed up window scrolling, especially in Google Chrome. This trick is for Mavericks and I’ve already seen the difference on my Macbook Pro Retina:

  1. Go to System Preferences
  2. Go to Accessibility
  3. Choose ‘Mouse and Trackpad’ in the left column
  4. Choose the ‘Trackpad Options’ Button below
  5. Set the scrolling speed to the maximum
  6. Make sure ‘With Inertia’ is checked
  7.  Restart

This made a good difference on my own computer and you should try this if you are getting slower scrolling speeds in Google Chrome and other Macintosh applications.

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My Mac’s hard drive is not big enough. Can Capital Mac upgrade me?

Capital Mac Hard Drive UpgradesOf course! Hard drive upgrades are one of Capital Mac’s signature services!

Depending on the Macintosh you own, the average price of a hard drive upgrade is approximately $200-$225 as of mid-2014. This service includes an attempted data transfer, installation and labor, and a carrier to store your old hard drive as an external hard drive! Prices may vary due to other factors, so please contact Capital Mac first. We can increase your internal hard drive by at least double, if not more!

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Easily Extend the Wifi Signal In Your Home With TP-LINK

Easily Extend the Wifi Signal In Your Home With TP-LINK

Easily Extend the Wifi Signal In Your Home With TP-LINK

Trying to get wifi across your house–especially with multiple floors–is a nightmare for most people, including myself. I was doing some research today and came across this little gem–the TP-Link Powerline Wireless Extender. This cool toy works (supposedly) like this:

  • Plug in the first box to a wall power outlet next to your router
  • Plug in the other box (into a wall power outlet) where you have limited signal
  • Push a button on your router to allow it to “clone” your wifi password and name
  • Now, just get on the wireless network like usual–with a stronger signal!

In theory, this sounds like a wonderful idea–it simply uses your internal power outlets and wiring in your walls as a means to deliver the internet signal–anywhere you have a power jack which is usually every room! As long as all of your outlets are behind the same circuit box, you are golden. You can even buy separate receivers for other rooms in your home–just plug them into the wall and have instant wifi coverage. They are retailing for about $60 on Amazon. (Purchase here)

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Expert Macintosh Computer Support in Downtown Albany

Downtown Albany Macintosh Support

Capital Mac Service can help you with your Apple Macintosh computers in downtown Albany

For those clients that reside in the downtown Albany area, Capital Mac Service is here to remind you that expert-level Apple Macintosh computer support is here for you–and we pickup and deliver! Whether you have an older Macintosh in need of a hard drive upgrade, or, a non-working iMac, contact Capital Mac Service today. Albany is definitely one of our heavily traveled routes and we can save you time and money by taking care of any of your Macintosh needs!

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How do hard drives fail? A fun tool by DriveSavers!

Curious about the hard drive inside of your Macintosh? Most people have little or no idea how data is stored inside their Macintosh. Unfortunately, they care a lot more when that hard drive goes dead. Thanks to the folks at DriveSavers, you can see what it’s like inside your hard drive and experience how they work and how they can fail–losing your data along with it. Check out this fun tool and contact Capital Mac when you have hard drive failure–we can get you in touch with DriveSavers who can save your data!

Get the DriveSaver app!Brought to you by DriveSavers, the worldwide leader in data recovery

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Capital Mac Yelp Review

Another Great Yelp Review of Capital Mac Service!

The great reviews keep rolling in! This one was from Scott Clark Woolley at Cakes By Design and appears on Yelp:

Capital Mac Yelp Review

Another great Capital Mac Service of Saratoga review!

 

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Can’t Open Downloaded Mac Apps on Mavericks? The Solution.

There’s often times when you have to download something from the Internet, via your browser. Let’s say you want to download a fun game that you found on a website. The problem is that Apple thinks that this software, and this website, may be dangerous to your Mac. Most of the time, this isn’t the case and you want to proceed to download the app and use it anyway, regardless of what Apple thinks about it. Some recent new security settings in Mac OS X 10.9 and Mavericks will not allow you to run any software from any sources other than the Mac App Store, which means, you wouldn’t be able to play that fun game you just downloaded.

To fix this potentially annoying issue, we have to alter the Mac OS X security settings to allow these types of apps to run from anywhere–not just the Mac App Store. It’s actually remarkably easy to accomplish by following along here.

  1. First, launch your System Preferences from the Apple menu
  2. Choose “Security and Privacy”
  3. Unlock this pane by clicking on the padlock, lower left. You will have to have your admin password to pull this off.
  4. When unlocked, you will be able to choose the button that says “Allow apps downloaded from:” and choose “Anywhere”
  5. Now, select the “Allow from Anywhere” button, in the next warning pop-down window
  6. Close the System Preferences window and you are now able to open these 3rd party apps

Keep in mind, this does open your Mac to possible rogue applications, which can do harm to your Mac. You can also come back to this pane and lock it back to only allowing apps to be installed from the Mac App Store and identified developers at any time.

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Google Music Won’t Play After OS X Mavericks Upgrade

That’s an easy one! If you no longer can play music through the external Radiant Player, or, Google Music in your browser, you simply have to upgrade your version of Adobe Flash. Remember, Google Chrome has Flash built-in, so, you won’t see the issue there. However, if you use Safari, Firefox, or Radiant Player, you must upgrade your version of Flash, or, you will see a blocked plugin message. You can upgrade Adobe Flash by visiting this site.

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Alert Sounds Not Playing From Speakers (Mac OS X)

Sound Effects Through The Speakers

Choose this option to have all sound come through the external speakers

I just noticed something that was driving me crazy this morning–when an alert sound on Mac OS X was playing, it wouldn’t play through my speakers that are plugged in–it would only play these sounds through the internal speakers. I forgot that there is a system preference to adjust this as seen in the screen shot attached. In the “Sound Effects” tab, Just change the pop-up box that says “Play Sound Effects Through” to “Line Out,” and all sound will come from the external speakers once again!

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A Simple Way to Keep Your Family Mac Safe at Home

OpenDNS Settings

with a simple tool such as OpenDNS, you can limit a good portion of what your kids can see while surfing on your family Macintosh.

There’s no magic bullet to keep your kids from visiting the darkest corners of the web, however, with a simple tool such as OpenDNS, you can limit a good portion of what your kids can see while surfing on your family Macintosh.

OpenDNS is a free service (with paid upgrades for more options) to limit which sites your kids can surf while on the Internet. It basically involves the following:

  1. Setting up a free account at http://www.opendns.com/
  2. Configuring your Macintosh computer (or router) with the proper DNS numbers
    • 208.67.222.222
    • 208.67.220.220
  3. Configuring which types of sites can or will not be blocked on the OpenDNS website

Upon completion of these steps, anytime your children try to access a site that is deemed inappropriate, they will simply see a blocked page load on your Mac. You can disallow entire groups of sites, such as gambling or adult sites, or, chat and social media sites. By choosing these broad types of sites, OpenDNS will apply their growing database of inappropriate sites to your block list. The good news is that you don’t have to go in and input thousands of potentially harmful sites–OpenDNS takes care of all of this on their end. Your Mac simply looks at this remote list first before delivering the site to your computer. Even better, you can log in and add or subtract sites that you may find should or shouldn’t be on the list, such as Facebook.

Capital Mac Service would be more than happy to consult you on this service and potentially get your network setup correctly for the DNS number changes. Contact us today for more information on this important service.

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Add a second hard drive to your Macbook Pro

Don’t Use Your Macbook Pro CD Drive Anymore? Put a 2nd Hard Drive In There!

Add a second hard drive to your Macbook Pro

Adding a second hard drive to your Macbook Pro is as easy as removing the CD drive!

If you have decided that your internal CD drive is no longer of use to you in your Macbook Pro, let Capital Mac take it out and replace it with a secondary hard drive–that’s correct–you can actually have 2 separate hard drives in your Macbook Pro. It’s up to you to decide if you want solid state drives (SSD), or, 2 regular full-size hard drives inside your computer. Imagine the hard drive space you would have with 2 internal 500GB hard drives! It’s an easy process and we would be happy to give you a quote on this exciting service. Click here to contact us!

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Why are my Macbook Pro fans running so loudly?

Dirty Internal Macintosh Fan

This is what your fans have to deal with inside your Macbook!

This is a very common issue on most laptops in general–the fans begin to ramp more often, and the Macbook Pro feels very hot to the touch. Most likely cause is that your fans and cooling system are clogged with dust and debris (see photo attached) that collects from the very air around you. Over time, this dust and dirt can clog a Macbook fan so badly, that the computer will simply shut down from the heat building inside. This is a dangerous issue that should be addressed every 3-6 months, just like cleaning your teeth!

Fortunately for Capital Mac Service local customers, we offer internal cleaning for your Macintosh for a pretty reasonable rate. Capital Mac Service will clean out all fans and cooling path of your Macbook and perform an exterior cleaning of the case and keyboard. Please contact us a few days before requesting this service to schedule a pickup.

 

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Ask the Macintosh Historian: What was the Mac TV?

Macintosh TV Computer

Don’t confuse the MacTV and AppleTV!

In today’s “Ask the Macintosh Historian,” we take a look at a product from Apple that has a similar name to a product of today, yet, they are as different as night and day. What we are going to look at today is the strange and beautiful Macintosh TV, which was a unique computer that also had television capabilities. The best part of this computer? It was all black, which was a radical departure from the boring beige Macs being churned out from Cupertino. The second best part? It also functioned like a television, which is why they tacked on “TV” to the end. Again, this product was nothing like our AppleTV of today, which is more of a set-top device than a computer. Let’s take a look at some of the specs of this strange hybrid computer-meets-television.

First of all, the machine basically was nothing more than a fancy version of the Macintosh Performa 520 of that time period–October 25th, 1993 to be exact. They produced about 10,000 of these MacTV units, which could either be a television (cable-ready), or, it could be a computer–unfortunately, you could not do both simultaneously. This baby even had a rare matching black keyboard and mouse, as well as a small remote control that could control a Sony TV as well. The MacTV boasted mid-range specs, including a 32 MHz 68030 processor and 5MB of RAM. The computer ran Macintosh System 7 and was quickly discontinued after only about 4 months on the market, probably due to the $2,097 price tag.

If you have any unique Macintosh history you’d like Capital Mac Service to explore, drop us a line and we can do some research for you!

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Capital Mac Service is Your Mac Lab GoTo Guys!

Just a friendly reminder that Capital Mac Service can be the missing link in your Macintosh Lab either on a college campus or in a business environment. We can provide updates, wipe and installs, general networking advice and security advice for your Macintosh lab, large or small. The best part? We travel to your Mac lab and work with you to get your lab under control. Whether your Macintosh computer lab is 5 computers or 50, Capital Mac can help you get your lab back on track and be the remote IT department that you need! Contact us for more details.

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Capital Mac Service Back to School

Capital Mac Back to School Services

Capital Mac Service Back to School

Let Capital Mac Service help you with your back to school needs

Capital Mac Service can help you get ready for the back to school rush this summer–now’s the time to consider the services we offer students with Macintosh computers:

  • Data recovery from dead Macintosh computers (see this page for more info)
  • Data transfer to new Macintosh computers
  • Hard drive upgrades on older Macintosh computers
  • RAM upgrades on older Macintosh computers
  • Macintosh security consultations
  • Data backup consultations
  • External hard drive advice
  • Macintosh software consultations
  • Macintosh System software upgrades

This is a quick list of Apple Macintosh services that Capital Mac Service can offer you, whether you are in Saratoga County or beyond. Please contact us today for expert Apple Macintosh services on your non-warranty Macs.

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Don’t Let Your Sensitive Data Get Out There!

Sensitive Data

Don’t let someone get your sensitive data!

Don’t let your data get into the wrong hands! Just a public service announcement from Capital Mac–this time of year, back to school, is a time for old computers to get sold, handed down, given away, etc. while you shop for brand-new Macs. Let’s remember to WIPE THE OLD DATA SECURELY before giving those computers away! A quick format of the hard drive is not enough–the data can still be retrieved with the right software. Use the built-in secure erase in Disk Utility to write 1’s and 0’s across that sensitive data. Please contact Capital Mac if you need help with this particular–and important–service.

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I just spilled coffee/soda/beer/wine on my Macintosh. Now what?

Liquid Damaged Macintosh Support from Capital Mac Service

Did you spill on your Mac?

Liquid damage is one of the worst things that can happen to your Macintosh, or any electronic device for that matter. The very act of introducing liquid (wine/beer/soda/juice/water) of any kind into a live electronic device will usually render that device pretty much dead on the spot. The severity of the damage will be based on a few unique factors such as:

  • How much liquid was spilled on the Mac? A teaspoon or an entire glass?
  • What type of liquid was introduced into the Mac?
  • Was the unit turned on or powered off during the spill?
  • Did you get a chance to turn the computer upside down or towel off the majority of liquid?
  • Where did the liquid spill happen on the Mac?

The answers to these questions will certainly dictate the severity of liquid damage and there’s not usually a happy ending to these unfortunate stories. Most often, heading to the Apple Store to diagnose liquid damage will result in a special quote that is reserved for this type of damage. Depending on the size of the unit, you will either get charged about $800 for a 13″ computer to about $1,200 for a 15″ model (taxes are also not figured in). What happens in this situation is that the store simply boxes and sends your computer out for repair, which usually means a complete rebuild of your computer from top to bottom. There’s no “dickering” with this price–it’s a flat fee built in to any liquid damaged computer. And no, AppleCare does not cover liquid damage–it’s not insurance, it’s an extension of the manufacturer’s warranty.

Your other (limited) options include part-by-part repair for minor liquid damage, if the computer is salvageable. For example, you may only have damage to the keyboard, but the rest of the Macintosh works fine. In this case you would want to just have the top case replaced by a 3rd-party Macintosh repair center–the Apple Store usually will not perform this service (see the previous paragraph). Another option is to contact your credit card company–sometimes, they offer an extended warranty that may even include damage insurance. Lastly, you could cut your losses and sell off the machine for parts on eBay or Craigslist. There is a whole cottage industry forming that will buy liquid damaged Macs and iPhones, repair them, and resell them to the public. You will get a fraction of what you paid, but, it may be better to get your money out of the damaged Mac rather than putting it back into it.

We do invite you to contact Capital Mac in these liquid damage situations–however, your options may be severely limited as noted above. One service Capital Mac can offer is to possibly get your hard drive extracted safely from the machine. Most often, the data and hard drive portion of the Mac is working fine and just needs to be extracted. We would be more than happy to consult you on your next steps and get you back to a working Macintosh. Contact us today!

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Your Mac Startup Disk Full

My Mac just got a ‘Startup Disk Full’ Warning. What now?

Your Mac Startup Disk FullThis is a scary message because nobody seems to understand what it means! Apple, in all their ease-of-usefulness, forgot to make this message a little more user-friendly. What this message means in human-speak is that your internal hard drive, which is where all of your data (photos, documents, music, etc.) is stored is now full. Visualize a 5-gallon bucket for a moment. If you fill this bucket to about 90%, a voice will yell at you saying “Hey, you just filled the bucket up to 90%!” Though this doesn’t sound very problematic, since it’s just a bucket and all, it’s actually a HUGE problem if left unchecked.

What can happen when your startup disk, or bucket, is full is that the computer no longer has any room to perform its operations–it’s almost as if the computer is suffocating and has no more air to breathe. When this happens, the computer simply will get to a point that it will no longer startup, or boot in geekspeak.

At this point when you see the “Startup Disk Full” message, you will want to immediately begin to either back up your data to an external hard drive for safe-keeping, or, begin going through your data and deleting older data that you may no longer need. These files will always start with videos and photos, since they take up the most data, and then into music and documents. Thankfully, Capital Mac can help you figure out what is using all of this data and how to get it safe before it’s lost forever.

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Capital Mac Service Embraces Your ‘Vintage and Obsolete’ iMacs!

Capital Mac Service is a haven for your “vintage and obsolete” white (or silver) iMacs–we accept them all with open arms, nurse them back to health with memory, hard drive and OS updates if you need them. Don’t hesitate to call today–These brother and sister iMacs will have a new lease on life after tonight!

Vintage and Obsolete iMac Support

Vintage and Obsolete iMac Support at Capital Mac Service

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