Capital Mac is Your Swollen Battery Headquarters!

Have you noticed that your trackpad is popping out of the top of your MacBook or MacBook Pro and it wobbles when you have it square on a flat surface? If so, you probably have a swollen battery. This is a dangerous condition that needs to be addressed immediately! Capital Mac Service is your local connection for getting these dangerous batteries replaced before they either explode, or, do serious damage to your MacBook case. Please contact us for battery replacement rates in the Albany, Schenectady, Saratoga, Latham, Colonie and Troy areas today! Here’s some photos of a recent swollen battery replacement Capital Mac performed for a client. In the first photo you can see a good battery (below) and the swollen one above.

Swollen Battery MacBook Pro IMG_20151125_145828 IMG_20151125_145805

iPhoto Update Issues After Installing Mac OS X El Capitan

Broken iPhotoApple really seems to be serious in killing your trusty old iPhoto software with the recent Mac OS X updates including Mavericks and El Capitan. The end result is that Apple clearly wants you to use their new Photos app, which is a direct copy of the Photos app on the iPad and iPhone. The problem is, however, a majority of users still would like to use iPhoto and not have to be forced to this new Photos app (myself included). So, what do you do when you install El Capitan and iPhoto no longer works? It’s not an easy answer(s), but, here’s some tips to see if you can get iPhoto running again.

The best advice we have seen is to simply do an app store downgrade of the software, which actually worked for us. Here’s what you want to try first:

  1. Go to the Apple Menu –> App Store
  2. Head to the Purchases tab and sign in with your AppleID if you haven’t done so
  3. See if iPhoto is in this list of previous purchases
  4. If iPhoto is in the list, you may download it from here, by clicking on the install button
  5. It may give you a warning about iPhoto being an earlier version–proceed to download anyway
  6. Make sure all other users on your computer are logged out and not running iPhoto
  7. This is a large download (a little over a gigabyte) so it’s going to take some time
  8. It may ask that you update your iPhoto library to work with this version, which you would want to do
  9. If iPhoto detects problems with your library, it will ask to repair it, which is also OK to perform

If all went well, you should have a previous version of iPhoto on your computer at this time, which hopefully will work with the newer Mac OS X versions. If you did not see iPhoto in purchases, here’s another tip that users have tried first:

Before doing any of the steps above, you have to create another User account with full administrator privileges in the Users and Groups area of your System Preferences.  Restart your computer after creating this account and then log in to the App Store (just like above steps), head to Purchases and click the iPhoto button which now hopefully says “Install” and not “Upload”. If this works, you can then restart and go back to your original user account and now delete this temporary account you created in Users and Groups.

If iPhoto seems to keep showing you the “Welcome to iPhoto” splash screen after every restart, a simple solution seems to be to delete this preferences file:

  • file from your HD/Users/ *your username here* / library/preferences folder



Macintosh SSD Drive

Speed Up Your Old MacBook With an SSD

Here’s another new video of Capital Mac Service upgrading an old (and slow) hard drive to a speedy new solid state hard drive (SSD). Contact us today in the Capital District (Albany, Schenectady, Troy, Latham, Saratoga) for more details on this super-easy way to speed up your older Macintosh laptops! We offer competitive rates, warranty and data transfer on all of our SSD conversion and upgrade services.

Adobe Illustrator CS5 Eyedropper Tool Crash on El Capitan

As anyone who has upgraded to the new Mac OS X El Capitan knows, Adobe Illustrator CS4, CS5, CS6 exhibits a nasty crash when you attempt to use the eyedropper tool. Unfortunately, there is no known fix for this annoying bug on El Capitan. We have tried a combination of different things in Adobe Illustrator and we have not found any way to stop this eyedropper bug. We have also noticed a bug that causes Adobe Illustrator CS5 to crash when quitting the program. This is also a bug that we cannot find a fix for. Adobe has shown no interest in curing this vexing bug, due to the fact that they would rather you purchase a new Adobe Creative Cloud instead.

At this time, your best bet would be to roll your version of Mac OS X back to the version before El Capitan, which was known as OS Mavericks. If we find a cure for this awful Adobe Illustrator CS5 bug when using the eyedropper tool, we will be the first to update you!


Another Solid State Drive (SSD) Upgrade Hall of Famer

Here’s yet another Macbook Pro getting a Solid State Drive (SSD) upgrade through Capital Mac Service. Check out the before and after boot speeds once that tired old hard drive is removed!

Another Happy Capital Mac SSD Client

Here’s another example of an old, slow MacBook Pro being turned from a Model T to Porsche in less than a few hours. With a previous boot time of close to 3 full minutes, Capital Mac Service brought that time down to…13 seconds! Programs now open instantly and the machine is more responsive than it was when it was brand new–thanks to the power of a simple solid state drive (SSD). We can convert your old and slow MacBook to a screamer with this simple procedure–we even handle the data transfer for you! Watch this video to see another MacBook transformation and contact Capital Mac Service today for details on this amazing technology.

Unidentified Developer

Unable to Install Mac OS X Apps: Unidentified Developer

Have you ever seen this message when trying to install Mac OS X software that didn’t come from the Mac App Store? Watch the new Capital Mac YouTube video below to see how to get around this new Macintosh security setting!

Unidentified Developer

Is this message stopping you from installing software on your Mac? 

El Capitan Disk Permissions

Why Can’t I Repair Disk Permissions in El Capitan?

If you have recently downloaded Apple’s new Mac OS X update, known affectionately as “El Capitan,” you may have noticed something strange in the newly-overhauled Disk Utility program. There’s no way to repair disk permissions anymore! Yes, you read that right–there is no option to repair disk permissions on your hard drive. Let’s talk about why this is!

First, Apple has introduced a new security feature in Mac OS X El Capitan, called “System Integrity Protection,” or SIP for short. What SIP aims to do is offer a new level of protection to Mac OS X, essentially locking down some core features of the operating system, and bringing it more in line to the iOS software platform where a user would have to “Jailbreak” their device to pull off any extra-curricular software trickery. Utilities that used to customize the Mac OS X system, such as SuperDuper and Default Folder will no longer work under this new SIP scheme. Obviously, great for the casual user who doesn’t want to worry about malicious software infecting their Macintosh. Also obviously not so great for power users who rely on these 3rd party utilities to make their lives easier.

So, where does that leave your trusty disk permission repair in El Capitan? Well, Apple has now removed this feature that the majority of Mac power users and administrators have always assumed really didn’t accomplish much in the first place, a sugar pill, if you will. Permission repair is now handled by El Capitan itself, and it handles disk permission repair when the system is being updated. Also, since the permissions cannot be changed at will any longer due to SIP, the need to repair them has basically vanished, much like the ancient act of “rebuilding the desktop” in earlier Mac OS versions.

So, there you have it. One less thing to worry about in Mac OS X El Capitan, much to the delight of power users who swore that rebuilding permissions never really accomplished anything in the first place!

Macintosh Trivia on QuizUp

Check Out Our New QuizUp Macintosh Trivia Channel!

Capital Mac Service has added a new channel to QuizUp that you can play right from your Android or iOS device! If you like Macintosh trivia, then this is the trivia channel for you! We’ve started with a round of questions and we will add more as time goes on. Do you think you know Mac? Prove it! Check out our new QuizUp Macintosh trivia channel here.

Click on your platform to get QuizUp for Android or iOS.

El Capitan Split View Tutorial

Mac OS X El Capitan Split View Tutorial

Are you struggling to find out how to engage the new Mac OS X El Capitan split view feature that was one of the “major” features of this new Mac OS? Fear no more because Capital Mac Service has put together a simple video showing you exactly how to use this new El Capitan feature. Watch this free video below!

El Capitan Spotlight Problems

El Capitan Spotlight Not Working Correctly?

Capital Mac Service has received word that the new Mac OS X El Capitan Spotlight may not be working as advertised. Such features as displaying the weather, stocks, and other Internet data may not be working as they are supposed to be on some users’ computers. This could be a simple workaround, however, it will not be a pleasant solution for Macintosh users outside of the United States:

Enter your Mac OS X El Capitan system preferences and head to “Language & Region” and then to the “Region” pop-up menu and choose “United States.” This seems to allow Spotlight to start working on Internet-based searches. On a side note, make sure all of the checkboxes are also checked in the Spotlight system preferences area.

It seems as though the new Spotlight features that need the Internet to work (such as sports, stocks, weather, etc.) may only be working in the United States at the moment. If we receive word of this feature moving to other countries, we will report it here.

El Capitan Mac OS X Mail

Is Your El Capitan Mail Unexpectedly Quitting?

Capital Mac Service has received a variety of recent reports that the Mac OS X Mail in the new Mac OS El Capitan seems to be unexpectedly quitting when either opening mail, or, while using it. Here’s a possible solution to this new issue in El Capitan–a polite warning, first: This may remove any POP mailboxes you may have setup in Mac OS X Mail. We cannot verify this since we don’t have access to any POP mail servers. Services like GMail, Yahoo, and iCloud are not POP-based–they are IMAP accounts and will pull the data and mailboxes back from the server.

  1. Quit Mac OS X Mail
  2. Go to the Mac OS X Finder
  3. Select the “Go” menu in the top menu bar
  4. Hold down the Option key on the keyboard while you are in the “Go” menu. You should see an item appear called “Library”
  5. Locate the “Mail” folder
  6. Drag all of the contents of the “Mail” folder to the desktop (or optionally create a folder on the desktop first and drag the contents of “Mail” into it)
  7. Relaunch Mac OS X Mail

At this point, Mail will most likely rebuild itself, pulling in the data from your remote IMAP accounts. If you feel that this isn’t working, or, you lost your mailboxes, you can simply do these steps in reverse, deleting the new Mail data and putting back the backups from your desktop.

El Capitan Software Compatibility

Check Your Mac Apps Compatibility Before El Capitan

Now that El Capitan is here, you may be chomping at the bit to get updated–however–there are times when your favorite apps (like Adobe Photoshop, Illustrator and even Microsoft Word) do not play nicely with a new Mac operating system update, such as El Capitan. To see which of your Macintosh apps are compatible with El Capitan, please visit this excellent chart that is updated daily with Mac apps that either work or don’t work with new Mac OS X releases, such as El Capitan.


Mac App of the Week: Moom!

I absolutely just fell in love with Moom (Mac App Store, $10). It adds advanced and immediate functionality to the small green button in every Mac OS X window.

Moom allows you to easily move and zoom windows—on one display, or to another display—using either the mouse or the keyboard. Moom lets you…

• Hover over the green button and choose from five preset size/location options in a pop-up palette
• Use a grid to ‘draw’ a window’s desired size and location
• Define custom controls to move and zoom, move to other display, center, resize, and more
• Chain custom controls together to execute complex window management tasks
• Save window layouts to easily recreate a desired window arrangement at any time
• Automatically activate saved window layouts on changes in monitor layout, as in when you disconnect from your work display and then open your laptop at home
• Use keyboard mode to do all of this, and more, without ever touching a mouse

Once you’ve tried Mooming your windows, you’ll never go back to simply moving and zooming them again.”

El Capitan Java

Can’t Open Adobe CS5 Software on El Capitan‎?

After installing the new Apple Mac OS X “El Capitan” software, users are reporting that they cannot load any earlier Adobe software products, such as Photoshop and Illustrator CS5 and many other versions of Adobe’s design software suites. Users are reporting a Java error as seen here:

El Capitan Java

This Java runtime error is a big deal in El Capitan!

These users will need to install Java SE 6 Runtime for El Capitan. This error simply means that you will have to downgrade your current version of Java, which is a major part of the Adobe CS5 suite. To download this older version of Java, simply visit this Apple-certified website and download the older Java package.

After you install the Java SE 6 Runtime for El Capitan, your normal Adobe software functions will return, such as Photoshop and Illustrator CS5. Alternatively, you can purchase the newest Adobe Creative Cloud software from here and not have this Java issue.

SSD Mac Service

Another Happy Capital Mac Service Client!

This comment came in today after we installed a speedy new solid state drive (SSD) into an older MacBook Pro which took the bootup speed from 2 1/2 minutes to about 20 seconds.

Hi Mark, so far so good, it booted up so FAST!!! Thank you for doing this so quickly.”

If you are interested in the awesome speed boost of an SSD drive in your Macintosh, contact Capital Mac Service for an appointment today!

CalDAVAccountRefreshQueueableOperation Server Errors

Are You Seeing the ‘CalDAVAccountRefreshQueueableOperation’ server error in iCal?

When using iCal (Mac OS X Calendar), you may see this error every few minutes:

“Server responded with “400” to operation CalDAVAccountRefreshQueueableOperation”

If you happen to see this message while using Calendar or iCal for the Mac, try this solution:

  1. Launch iCal or Calendar for the Mac
  2. Select “Preferences” from the Calendar (or iCal) menu
  3. Locate the “Accounts” tab
  4. Notice if there are any old accounts in there, most specifically a Yahoo account
  5. If you find a Yahoo account, delete this account by hitting the minus button below
  6. See if the CalDAVAccountRefreshQueueableOperation server error stops
  7. Add the Yahoo account back if you need it for calendar access
800-656-8547 is most likely a phishing scam designed to get access into your Mac--don't fall for it!

800-656-8547 is another pop-up scam–don’t fall for it!

800-656-8547 Scam

800-656-8547 is most likely a phishing scam designed to get access into your Mac–don’t fall for it!

There is another scam going around as pop-ups that appear in your browser while surfing the web with Safari, Firefox or Chrome. What happens is a pop-up appears and explains that you have a security breach on your Macintosh (or Windows computer). Then, it directs you to call 800-656-8547, for instructions on how to take care of this “breach.” The instructions are to let a “technician” into your computer virtually, which is a bad idea in general, and then have to pay them upwards of $300 to “clean your Macintosh.” This is just another variation of the typical pop-up scareware banners that trick you into thinking something is wrong with your computer–which there is not. Whatever you do, don’t call that number! 

If you happen to be reading this post after you have called the number for this pop-up scam, here’s a few things to do immediately on your Macintosh.

  • First, if you gave them a credit card number, you will probably want to call the bank and have them deny the charge and cancel that card. Once they have that number, they may use it further, or, sell it off on the black market.
  • If they actually took control of your Mac, they may have done nothing, or, they may have inserted any variety of malware, keylogging software, etc. It’s hard to say for sure, but, different scams of this variety do different things. At minimum, you would want to change your administrator password (System Preferences –> Users and Groups –> Change Password) for all accounts on the Mac. Depending on your comfort level, you would also want to consider rolling back to an earlier date in time with Time Machine backup, or, consider a scorched Earth path to completely wipe the computer clean and start over. If you were to do this drastic step, I would wipe the computer clean, and then install an operating system first, and then go back and restore just your user folder from backup. Select only important users in the Setup Assistant dialog box—not the Applications, Other files and folders, or Computer & Network Settings. Don’t transfer the Guest account, if you had this enabled.
  • Don’t install 3rd party software from your backups–try to go back to the original media for this step.
  • We advise you change any internet passwords that you may have typed in after this breach, such as banking or online retail store accounts–this is a good step to do anyway, every few months.
  • It’s not a bad idea to install some form of anti-virus software at this point, such as Sophos for the Mac, which is more of a piece-of-mind-just-in-case step. It will come up with some errors during scanning, which usually means that it cannot scan system files that are in use. If it finds anything strange, it will quarantine these files.

Hopefully after all of these steps, your Mac will be somewhat back to normal. Remember, this scam is a popular one and many more malicious folks are putting this scam into action. 800-656-8547 is just one of many following the same routine and we ask that you don’t ever call anyone for Macintosh help except for AppleCare and local computer companies (such as Capital Mac Service) in your area that specialize in the Macintosh. If you get bitten by this, or any other scam, don’t panic and don’t ever give out personal information such as credit card numbers, social security numbers and birthdates. Above all else, don’t let remote people take over your computer–this is just asking for trouble!