Adobe Illustrator CS5 Crash on Exit Possible Fix

Adobe CS5 Crashing on ExitSign the petition to force Adobe to issue maintenance patches for Adobe Creative Suite CS5 and El Capitan by clicking here! Ever since users have been installing Mac OS X El Capitan, there has been a host of various issues between it and Adobe’s older software suite, including Adobe Creative Suite CS4 and CS5. Since we are heavy users of Adobe CS5 products, and especially Adobe Illustrator CS5, we have also been affected by these various bugs. One of the newer bugs that has surfaced is a complete crash of Adobe Illustrator when closing or quitting the program on the Macintosh platform. This also causes a larger issue of Illustrator not saving its preferences file, which means you have to reset any preferences upon relaunch.

Fortunately, it seems that there is a pretty simple fix for this annoying bug in Illustrator CS5 for the Mac by simply renaming 2 folders. We have tried this fix, and can verify that it does solve both issues for us–no more quitting of Illustrator when it’s quit. It also now saves the preferences once again, where it did not before. Here’s the steps to solve this aggravating issue with Adobe Illustrator CS5 on El Capitan.

Try this possible fix for Adobe Illustrator CS5 crashing on exit:

  1. First, make sure Adobe Illustrator is not running. Now,¬†head to your user library folder on the Mac. This is accomplished by holding down the option key on your keyboard and choosing the “Go” menu from the Mac OS X Finder’s menubar.
  2. Choose “Library” from the pop-down menu and release the Option key.
  3. Find the “Application Support” folder and double-click into it.
  4. Find the “Adobe” folder and double-click into it.
  5. Find the folder called “CS5ServiceManager” and click on the title of this folder.
  6. At this point, you should be able to rename this “CS5ServiceManager” folder, by adding “.bak” to the end of it. So now, you will have a folder called “CS5ServiceManager.bak”. Close this window and head to the next step.
  7. Head to the main hard drive by clicking on the¬†Finder’s “Go” menu and choose “Computer
  8. Find the “Library” folder and double-click into it.
  9. Find the “Application Support” folder and double-click into it, the same as earlier.
  10. Find the “Adobe” folder and double-click into it, the same as earlier.
  11. Find the folder called “CS5ServiceManager” and click on the title of this folder.
  12. Rename the folder again to “CS5ServiceManager.bak” and exit this folder.

At this point, Adobe Illustrator CS5 can be launched as usual. Feel free to open a few documents and make some changes to the preferences area. Try to quit the program as usual and notice if it throws the same crash as it did before. After we did these steps exactly, the crashing stopped and the preferences are now saved perfectly once again.

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9 thoughts on “Adobe Illustrator CS5 Crash on Exit Possible Fix

    1. Capital Mac Administrator Post author

      There is no known fix for that issue yet. When we find one, we’ll post one.

  1. Paul Nocera

    Problem solved indeed. Though i was surprised at one outcome.. Usually when you rename system or library files or folders, the application would recreate those files or folders to be new repositories for the missing code or logs or whatever. In this case, neither of the two adobe/CS5ServiceManager folders were recreated, even after launching each of the applications in question (for me at least, that were part of the Suite.. Illustrator, InDesign and Photoshop). Anybody else have an idea what the ServiceManager is created for in the first place?? Is this something we might need if we want to process application updates and patches? Curiously yours,

    1. Capital Mac Administrator Post author

      These folder were recreated in my case. I still have the original CS5servicemanager.bak folder and a newer one created a few minutes later without the .bak. I didn’t recreate anything–it just did it itself.

    1. Capital Mac Administrator Post author

      Option 1
      Save and close Illustrator.
      Open the Finder and then go to Go > Home > Preferences.
      Look for a folder named Adobe Illustrator CS2, CS3 or CS4 settings.
      Look in this folder for the Adobe Illustrator Prefs file. Trash this file.
      Empty the trash
      Restart Illustrator. Reset any custom preferences and close Illustrator. The preferences file should be recreated.
      Option 2
      Hold down Shift + Command + Option + Control when opening the program.
      If you get a dialog asking if you want to delete the settings folder, select, “yes.”
      Restart Illustrator. Reset any custom preferences and close Illustrator. The preferences file should be recreated.
      Option 3
      In some versions of Illustrator, choosing a custom workspace you have saved under Window>Workspace will reset the program preferences. In other versions you can select Default or Basic. Sometimes, just saving a new workspace will reset the preferences.

  2. Eleisia McGuire

    I have tried both fixes (renaming to CS5ServiceManager.bak and also trashing the Preferences folder) and I still crash every time I try to save a file in CS5.

    (I purchased a new Mac last week running El Capitan and am beside myself that my CS5 won’t work — can you think of anything else I might try???)

    THANK YOU!

    1. Capital Mac Administrator Post author

      1.) Reset the Application preferences by holding down SHIFT+CTRL+OPT+CMD while selecting the application Icon in the Applications folder (DO NOT USE the dock icon or a shortcut, this will not work)

      2.) You might have a corrupt font, go through fontbook and validate all the fonts

      1. Eleisia McGuire

        Ugh — Unfortunately, I tried both suggestions and still am unable to save without crashing. (My fonts were all fine… was I supposed to visibly see something happen when resetting the preferences as you suggested? I couldn’t tell that anything happened.)

        I really appreciate your help — any final thoughts? I’m guessing my only option here is to upgrade to the Creative Cloud (which I’m not excited to do since CS5 was serving my design purposes beautifully.)

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