Tag Archives: Airport

Is your Macintosh wifi connection dropping? A possible solution!

Macintosh Dropping WifiOne of the biggest complaints going is how your Mac suddenly drops wifi connection. This is a vexing problem, and often hard to figure out what is happening. Most of the time, like it or not, this wifi dropping issue tends to be environmental. This simply means that the problem is happening on a certain wifi connection, usually at home or at work, but, most of the time only in one place. If this is the case, try this simple trick below the fold that can sometimes resolve this issue.

Sometimes, the very channel your Mac’s wifi card is using (think of wifi channels like radio stations–they all have difference frequencies) is very crowded, or, is getting mixed up with another channel, maybe from a neighbor’s home. You can tell your own router to change this channel, which can alleviate some of these dropping issues and fortunately, Apple gives you a way to get a suggested channel that may be better for you just by using the internal wifi diagnostics in higher versions of the OS, like Mavericks 10.9.2.

Start first by entering the wifi diagnostic tool on the Mac by holding down the option key and clicking on the wifi menu in the Mac’s menubar. You should see “Open Wireless Diagnostics” at the bottom. Go ahead and choose this. Now, you may be asked for the administrator password, which you can put in. Now, In the “Windows” pull-down menu choose “Utilities”, and then select Wi-Fi Scan –>  Scan Now. You will now notice in the lower right hand corner of the window, a box that contains a few suggestions for better wifi channels to use. These channels should be changed in your router settings, which is another article. If you’re comfortable with your router settings, you should be able to head to your router configuration page and tune into these new suggested channels.

Of course, tinkering around with channel settings in your router may be beyond your comfort zone, and if so, contact Capital Mac Service for a possible on-site visit to help with this situation.

My Safari launches, but, it’s won’t connect to any pages!

Airport Issues with SafariIt’s certainly a frustrating experience when you launch your browser of choice, Safari for the Mac in our case, and it simply won’t load any pages. Most of the time you will be connected to Airport with a good signal, however, nothing happens. Restarting, zapping PRAM, shutting off will usually not solve this issue–just a blank white Safari screen.

There are 2 quick solutions to try when your Safari won’t load any pages. First, check the date and time on your system clock–strange, but true. If the date and time are not set correctly, Safari will have some certificate problems and pages simply won’t load. Check the date and time settings and assure yourself that they are correct. If Safari now loads, welcome back to the Internet. If not, try this:

Head to system preferences and into the Network system preference area. While in there, do the following steps:

  1. Unlock this system preference in the lower left hand corner with your administrator password
  2. Select the Location drop-down menu on the top of the window
  3. Choose “Edit Locations…”Hit the small + button at the bottom of this window
  4. Name your new location something like “Airport” or “Wireless
  5. Hit the done button and return to the previous window
  6. Select every item from te left column (except for Airport!) and delete each one, using the – (minus) button at the bottom of that column
  7. You should now only have Airport as a choice in the left hand column
  8. Hit the “apply” button on the bottom of the window and restart your computer
  9. Make sure to join the available Airport network in the Airport menu at the top of your screen
  10. Launch Safari (or whatever browser you use) and see if you now have Internet

Other Tricks To Try if you cannot get Safari to load pages!

Some other tricks to try if you aren’t working yet:

  1. From your Safari menu bar click Safari > Preferences then select the Privacy tab.
  2. Click on “Remove All Website Data”
  3. Delete the cache
  4. Go to the Finder and open a Finder window. From the Finder menu bar click Go > Go to Folder
  5. Type or copy paste the following file
  6. ~/Library/Caches/com.apple.Safari/Cache.db
  7. Click Go then move this Cache.db file to your Trash.

Lastly, disable any Safari plug-ins you may be running in the Safari preferences. Sometimes these plugins can cause the Safari browser not to load pages correctly. Here’s how to do that:

  1. Choose Safari > Preferences.
  2. Click Extensions.
  3. Select an extension, then deselect the checkbox “Enable… extension.” Repeat this step for every extension that’s currently installed.
  4. Reboot your computer and try Safari again.

If you are back on the web, congratulations! If you aren’t, you may want to make sure you are fully backed up at this point, in case a wipe of your hard drive is in order.

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