Tag Archives: Mac OS X

Adobe Illustrator CS5 Crash on Exit Possible Fix

Adobe CS5 Crashing on ExitSign the petition to force Adobe to issue maintenance patches for Adobe Creative Suite CS5 and El Capitan by clicking here! Ever since users have been installing Mac OS X El Capitan, there has been a host of various issues between it and Adobe’s older software suite, including Adobe Creative Suite CS4 and CS5. Since we are heavy users of Adobe CS5 products, and especially Adobe Illustrator CS5, we have also been affected by these various bugs. One of the newer bugs that has surfaced is a complete crash of Adobe Illustrator when closing or quitting the program on the Macintosh platform. This also causes a larger issue of Illustrator not saving its preferences file, which means you have to reset any preferences upon relaunch.

Fortunately, it seems that there is a pretty simple fix for this annoying bug in Illustrator CS5 for the Mac by simply renaming 2 folders. We have tried this fix, and can verify that it does solve both issues for us–no more quitting of Illustrator when it’s quit. It also now saves the preferences once again, where it did not before. Here’s the steps to solve this aggravating issue with Adobe Illustrator CS5 on El Capitan.

Try this possible fix for Adobe Illustrator CS5 crashing on exit:

  1. First, make sure Adobe Illustrator is not running. Now, head to your user library folder on the Mac. This is accomplished by holding down the option key on your keyboard and choosing the “Go” menu from the Mac OS X Finder’s menubar.
  2. Choose “Library” from the pop-down menu and release the Option key.
  3. Find the “Application Support” folder and double-click into it.
  4. Find the “Adobe” folder and double-click into it.
  5. Find the folder called “CS5ServiceManager” and click on the title of this folder.
  6. At this point, you should be able to rename this “CS5ServiceManager” folder, by adding “.bak” to the end of it. So now, you will have a folder called “CS5ServiceManager.bak”. Close this window and head to the next step.
  7. Head to the main hard drive by clicking on the Finder’s “Go” menu and choose “Computer
  8. Find the “Library” folder and double-click into it.
  9. Find the “Application Support” folder and double-click into it, the same as earlier.
  10. Find the “Adobe” folder and double-click into it, the same as earlier.
  11. Find the folder called “CS5ServiceManager” and click on the title of this folder.
  12. Rename the folder again to “CS5ServiceManager.bak” and exit this folder.

At this point, Adobe Illustrator CS5 can be launched as usual. Feel free to open a few documents and make some changes to the preferences area. Try to quit the program as usual and notice if it throws the same crash as it did before. After we did these steps exactly, the crashing stopped and the preferences are now saved perfectly once again.

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iPhoto Update Issues After Installing Mac OS X El Capitan

Broken iPhotoApple really seems to be serious in killing your trusty old iPhoto software with the recent Mac OS X updates including Mavericks and El Capitan. The end result is that Apple clearly wants you to use their new Photos app, which is a direct copy of the Photos app on the iPad and iPhone. The problem is, however, a majority of users still would like to use iPhoto and not have to be forced to this new Photos app (myself included). So, what do you do when you install El Capitan and iPhoto no longer works? It’s not an easy answer(s), but, here’s some tips below to see if you can get iPhoto running again.

Have you switched to Apple's Photos app, or, do you still use iPhoto?

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The best advice we have seen is to simply do an app store downgrade of the iPhoto, which actually worked for us. Here’s what you want to try first:

  1. Go to the Apple Menu –> App Store
  2. Head to the Purchases tab and sign in with your AppleID if you haven’t done so
  3. See if iPhoto is in this list of previous purchases
  4. If iPhoto is in the list, you may download it from here, by clicking on the install button
  5. It may give you a warning about iPhoto being an earlier version–proceed to download anyway
  6. Make sure all other users on your computer are logged out and not running iPhoto
  7. This is a large download (a little over a gigabyte) so it’s going to take some time
  8. It may ask that you update your iPhoto library to work with this version, which you would want to do
  9. If iPhoto detects problems with your library, it will ask to repair it, which is also OK to perform

If all went well, you should have a previous version of iPhoto on your computer at this time, which hopefully will work with the newer Mac OS X versions. If you did not see iPhoto in purchases, here’s another tip that users have tried first:

Before doing any of the steps above, you have to create another User account with full administrator privileges in the Users and Groups area of your System Preferences.  Restart your computer after creating this account and then log in to the App Store (just like above steps), head to Purchases and click the iPhoto button which now hopefully says “Install” and not “Upload”. If this works, you can then restart and go back to your original user account and now delete this temporary account you created in Users and Groups.

If iPhoto seems to keep showing you the “Welcome to iPhoto” splash screen after every restart, a simple solution seems to be to delete this preferences file:

  • com.apple.iPhoto.plist file from your HD/Users/ *your username here* / library/preferences folder

Please consider a small and secure donation if this post helped you with your  issues!

Unidentified Developer

Unable to Install Mac OS X Apps: Unidentified Developer

Have you ever seen this message when trying to install Mac OS X software that didn’t come from the Mac App Store? Watch the new Capital Mac YouTube video below to see how to get around this new Macintosh security setting!

Unidentified Developer

Is this message stopping you from installing software on your Mac? 

El Capitan Disk Permissions

Why Can’t I Repair Disk Permissions in El Capitan?

If you have recently downloaded Apple’s new Mac OS X update, known affectionately as “El Capitan,” you may have noticed something strange in the newly-overhauled Disk Utility program. There’s no way to repair disk permissions anymore! Yes, you read that right–there is no option to repair disk permissions on your hard drive. Let’s talk about why this is!

Where did my Repair Disk Permissions option go?!

First, Apple has introduced a new security feature in Mac OS X El Capitan, called “System Integrity Protection,” or SIP for short. What SIP aims to do is offer a new level of protection to Mac OS X, essentially locking down some core features of the operating system, and bringing it more in line to the iOS software platform where a user would have to “Jailbreak” their device to pull off any extra-curricular software trickery. Utilities that used to customize the Mac OS X system, such as SuperDuper and Default Folder will no longer work under this new SIP scheme. Obviously, great for the casual user who doesn’t want to worry about malicious software infecting their Macintosh. Also obviously not so great for power users who rely on these 3rd party utilities to make their lives easier.

So, where does that leave your trusty disk permission repair in El Capitan? Well, Apple has now removed this feature that the majority of Mac power users and administrators have always assumed really didn’t accomplish much in the first place, a sugar pill, if you will. Permission repair is now handled by El Capitan itself, and it handles disk permission repair when the system is being updated. Also, since the permissions cannot be changed at will any longer due to SIP, the need to repair them has basically vanished, much like the ancient act of “rebuilding the desktop” in earlier Mac OS versions.

How do I repair the permissions anyway?

If you still feel the need to repair and verify permissions, there is still a way to do it via the Terminal in Mac OS X. This first terminal command will simply verify your disk permissions in OS X, assuming you want to check the root volume:

sudo /usr/libexec/repair_packages –verify –standard-pkgs /

For other volumes, simply take off the trailing “/” and add the volume name.

Now, for actually repairing the permissions, you will have to type this command into the terminal:

sudo /usr/libexec/repair_packages –repair –standard-pkgs –volume /

So, there you have it. One less thing to worry about in Mac OS X El Capitan, much to the delight of power users who swore that rebuilding permissions never really accomplished anything in the first place!

El Capitan Split View Tutorial

Mac OS X El Capitan Split View Tutorial

Are you struggling to find out how to engage the new Mac OS X El Capitan split view feature that was one of the “major” features of this new Mac OS? Fear no more because Capital Mac Service has put together a simple video showing you exactly how to use this new El Capitan feature. Watch this free video below!