Tag Archives: security and spyware

Don’t Fall Victim to Macintosh Help and Support Scams!

Don't fall victim to Macintosh Support Scams!

Don’t fall victim to Macintosh support scams including fake Mac tech support companies and anti-virus software. They will capture your personal data and credit card numbers!

When you see pop-ups and warnings that your Macintosh may be infected by a virus or spyware while surfing the web, don’t fall for it! Most of these scary popup warnings are nothing more than a scam to get your credit card numbers, passwords, or social security numbers! These fake companies (usually not based in the United States) generate these very official-looking and scary warnings that appear on your screen warning you that you have severe system problems and viruses on your Macintosh. The good news is almost 99.9% of the time, you and your Mac are perfectly safe.

If you decide to take these scam companies up on their offers of free diagnostic software, free tech support and more, you will most likely be handing over crucial and personal data that will come back to haunt you! The general way these companies scam you is by tricking you into installing software onto your Macintosh that allows them full access into your computer remotely, which in turn they can keep this access as long as they wish. They will then often generate fake messages with this software, such as leading you to believe you have a virus or spyware that can only be removed by them–for a huge fee. We have had customers fork over hundreds of dollars to these companies, for basically no reason. Once they take off these fake viruses, their software just generates more of them down the road, forcing you to give them more money.

Another way fake companies get your credit card numbers and other personal data is to masquerade as a real Apple Macintosh support business. These offshore companies often pay for higher Google results and trick you into thinking they are actually Apple Computer, by using domain names that appear to be related to Apple (they aren’t). Once you call these fake Mac support companies, they ask for access remotely to your Mac, or, credit card numbers and other personal data.

Lastly, another big scam is the “Clean My Mac” software that is going around the Internet via website ads and popup windows. This software usually is malicious and does nothing on your Mac except generate ways to steal your data and credit card numbers. The jury is out on the infamous “MacKeeper” software that you see on a daily basis–We feel that whether this is malicious software or not, our gut feeling is to stay away from it. Consult with a reputable firm to talk about cleaning and optimizing your Macintosh with genuine software such as Cocktail for the Mac, which we’ve talked about before. The Macintosh for the most part can take care of itself–it usually doesn’t need help from these online optimization and cleaning software titles–worry about backing up your data first and foremost instead of chasing these possibly damaging software titles.

Please contact Capital Mac Service before you attempt to install any third-party software to clean or disinfect your Mac, no matter how scary these warnings appear to be. Don’t call anyone on the web or visit websites unless you are 100% sure they are either Apple Computer, or, a reputable local Macintosh help and support firm. We can work backwards with you to see where these warnings came from and hopefully shut the doors to these malicious companies.

Can’t Open Downloaded Mac Apps on Mavericks? The Solution.

There’s often times when you have to download something from the Internet, via your browser. Let’s say you want to download a fun game that you found on a website. The problem is that Apple thinks that this software, and this website, may be dangerous to your Mac. Most of the time, this isn’t the case and you want to proceed to download the app and use it anyway, regardless of what Apple thinks about it. Some recent new security settings in Mac OS X 10.9 and Mavericks will not allow you to run any software from any sources other than the Mac App Store, which means, you wouldn’t be able to play that fun game you just downloaded.

To fix this potentially annoying issue, we have to alter the Mac OS X security settings to allow these types of apps to run from anywhere–not just the Mac App Store. It’s actually remarkably easy to accomplish by following along here.

  1. First, launch your System Preferences from the Apple menu
  2. Choose “Security and Privacy”
  3. Unlock this pane by clicking on the padlock, lower left. You will have to have your admin password to pull this off.
  4. When unlocked, you will be able to choose the button that says “Allow apps downloaded from:” and choose “Anywhere”
  5. Now, select the “Allow from Anywhere” button, in the next warning pop-down window
  6. Close the System Preferences window and you are now able to open these 3rd party apps

Keep in mind, this does open your Mac to possible rogue applications, which can do harm to your Mac. You can also come back to this pane and lock it back to only allowing apps to be installed from the Mac App Store and identified developers at any time.

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